SMS Terms of Service

Knowles Law Firm, LLP SMS Terms of Service

Knowles Law Firm, LLP is committed to clear and transparent communication with clients and website visitors who choose to receive text messages from our firm. This page outlines the terms and conditions that apply to SMS (text message) communications sent by or on behalf of Knowles Law Firm, LLP.

SMS Consent Communication

By providing your phone number through our contact form or by otherwise engaging with our firm, you may be asked to consent to receive text messages from Knowles Law Firm, LLP. Consent to receive text messages is never a condition of retaining our services, and you may decline SMS communications while still working with our firm.

Types of SMS Communications

Knowles Law Firm, LLP may send text messages related to your inquiry or ongoing matter, including appointment reminders, case status updates, requests for information, and general firm communications. Message content will vary depending on the nature of your relationship with our firm.

Message Frequency

Message frequency varies based on your communication needs. You may receive more frequent messages when we are actively assisting you, providing updates, or responding to your questions, with fewer messages when no action or follow-up is needed. 

Potential Message and Data Rates

Message and data rates may apply to any text messages sent or received, depending on your mobile carrier and service plan. Knowles Law Firm, LLP is not responsible for any charges assessed by your carrier related to SMS communications.

Opt-In Methods

Knowles Law Firm, LLP will only send you text messages after you have provided your consent to receive them. Providing a phone number does not automatically enroll you in SMS communications. You must actively agree to receive text messages from our firm before any are sent. 

Opt-Out Instructions

You may opt out of receiving text messages from Knowles Law Firm, LLP at any time by replying STOP to any message you receive. Once you opt out, you will no longer receive text messages from our firm unless you choose to opt back in.

Help Instructions

If you need assistance or have questions about the text messages you are receiving, reply HELP to any message from Knowles Law Firm, LLP. Our office will provide additional information or direct you to the appropriate resource.

Standard Messaging Disclosures

Message frequency may vary, and message and data rates may apply. Knowles Law Firm, LLP will never share your mobile information with third parties for marketing purposes. Carriers are not liable for delayed or undelivered messages. For more information about how we handle your personal information, please review our Privacy Policy and Terms of Service.